What is Exchange?
We supply you with a set of our Re-manufactured injectors, and charge you for the set, and also an additional deposit fee for return of your ‘cores’ (Cash On REturn).
When you return your old injectors (cores) to us they are assessed, and if they are serviceable then your deposit is refunded. Simple.
What are your delivery times?
We have partnered with Toll Priority to deliver your injectors as quickly as possible. Generally this means next day delivery to most locations Australia-wide, although if you live in remote areas this may increase by a day or two.
What does ‘serviceable’ mean?
A serviceable core is one that is not broken, and can still be rebuilt into proper working condition.
Will my deposit be refunded in full?
We will endeavour to refund 100% of your deposit. If we cannot refund the full amount we will try and refund some part of the deposit. Most customers do not experience any problems with their refunds.
The most common issues are broken solenoids and damaged threads, neither of which are repairable.
Please ensure that you package your injectors properly, as we can only refund based on the condition of the injectors when we receive them.
Is there a time limit on returning the cores?
Yes. They must be returned within 2 weeks. If this is not the case, your Warranty will be invalid. Please liaise with our support staff regarding the best time to place your order, and book in the installation with your diesel mechanic, so that you will not have to exceed this 2 week period for returns.
Where do I send my old cores?
36 Investigator Drive, Unanderra NSW 2526
Is there anything else I should know?
The core you return to us must be the same model and part number as the one that was purchased.
Cores should be returned to Baileys within 2 weeks, otherwise your Warranty will not be valid.
Old cores must be returned in ‘off engine’ assembled condition.
Even if we do not have an EXCHANGE product available just yet for your vehicle, we will be able to give you a quote on re-furbishing those same injectors.